Shipping Information
【NOTICE】Due to COVID-19, some shipping methods are still suspended and delivery times may be slower than what is depicted below. For further information, please see the COVID-19 logistics update here
| Shipping Method | Alternative Name | Delivery Time *3 | Tracking | Insurance |
|---|---|---|---|---|
| Registered SAL Mail(Suspended) | Japan Post ePacket Light | 1 ~ 5 weeks | Yes | N/A |
| Registered Air Mail | Japan Post Small Packet (Air) | 1 ~ 3 weeks | Yes *1 | Up to 6,000 JPY or More (Optional) |
| Express Air Mail *2 | Japan Post EMS | 3 ~ 7 days | Yes | Up to 20,000 JPY or More (Optional) |
| Express Air Mail *2 | DHL | 2 ~ 5 days | Yes | Up to 2,600 JPY/kg or More (Optional) |
| Express Air Mail *2 | FedEx | 2 ~ 5 days | Yes | Up to 10,000 JPY or More (Optional) |
| Express Air Mail *2 | UPS | 2 ~ 5 days | Yes | Up to 11,000 JPY or More (Optional) |
| Domestic Tracking | Sagawa/Yu-Pack/Yamato | 2 ~ 3 days | Yes | Up to 300,000 JPY |
*1 Canada Post and Australian Post do not provide tracking updates for Registered Air Mail once your package leaves Japan. Please contact our customer service if your packages does not arrive within the delivery time so we can submit the form to Japan Post to check where it is currently.
*2 If you choose Express Air Mail, your package will ship either by EMS, DHL, Fedex, and UPS depending on the size or weight of the package. If you prefer a specific carrier, please contact us before your order is shipped out. Please note that an additional shipping and handling fee may occurin in case the shipping rate for your preferred carrier is more than the one paid by you initially.
* The delivery time shown above may vary depending on the destination as well as seasonal timing. Peak seasons might see extended delivery time. Shipping rates on our website reflect the current shipping rate plus handling given by Japan Post, Fedex, DHL, and UPS divided by country zones.
◎Other Regulation
| Shipping Method | Size Regulation | Weight Limit | Remarks |
|---|---|---|---|
|
Registered SAL Mail(Suspended) |
Up to 90cm (calculated by L + W + H) Length has to be no more than 60cm |
2kg |
Possible Delay during Holiday Season Still suspended due to COVID-19 |
| Registered Air Mail |
Up to 90cm (calculated by L + W + H) Length has to be no more than 60cm |
2kg | |
| Express Air Mail (EMS) |
Up to 275cm~300cm (Length + Circumference) Length has to be no more than150cm |
30kg | |
| Express Air Mail (DHL) | Up to 120cm x 80cm x 80cm | 30kg |
No delivery to P.O. Box OR Remote Area |
| Express Air Mail (FedEx) | Up to 330cm (Length + Circumference) | 30kg |
No delivery to P.O. Box OR Remote Area |
| Express Air Mail (UPS) |
Up to 300cm (Length + Circumference) |
30kg |
No delivery to P.O. Box OR Remote Area |
| Domestic Tracking | Up to 170cm (calculated by L + W + H) | 25kg |